Privacy policy

Last Updated: November 25, 2025

Isla Studio Art operates this store and website, including all related information, content, features, tools, products, and services, with the aim of providing you (the customer) a carefully curated shopping experience (hereinafter referred to as “the Service”). Isla Studio Art is powered by Shopify, which enables us to provide the Service. This Privacy Policy explains how we collect, use, and disclose your personal information when you access, use, shop, or engage with the Service, or otherwise contact us. In the event of a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing the Service, you acknowledge that you have read and understood this Privacy Policy and the ways in which your information may be collected, used, and disclosed as described herein.

Personal Information We Collect or Process

When we use the term “personal information,” it refers to information that identifies you or can reasonably be associated with you or others. Personal information does not include anonymized or de-identified data that cannot identify you or be reasonably associated with you. Depending on how you use the Service, your location, and applicable laws, we may collect or process the following categories of personal information, including inferences drawn from such information:

  • Contact Information: Your name, address, billing address, shipping address, phone number, and email address.

  • Financial Information: Credit or debit card numbers, financial account information, payment card details, transaction details, payment methods, payment confirmations, and other payment-related information.

  • Account Information: Username, password, security questions, preferences, and general settings.

  • Transaction Information: Items you browse, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as historical transaction records.

  • Communication Records: Information you provide when contacting us, such as content submitted in customer support inquiries.

  • Device Information: Information about your device, browser, or network connection, your IP address, and other unique identifiers.

  • Usage Information: Information about how and when you use or navigate the Service.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you: When you create an account, access or use the Service, contact us, or otherwise provide personal information.

  • Automatically via the Service: Information collected from your device when you use our products, services, or website, including via cookies and similar technologies.

  • From our service providers: When we engage third-party service providers to collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on your interactions with us or the services you use, we may use personal information for the following purposes:

  • Providing, Personalizing, and Improving the Service: We use your information to provide the Service, fulfill contracts with you, process payments, fulfill orders, remember your preferences and interests, send account-related notifications, handle purchases, returns, exchanges, or other transactions, manage your account, arrange shipping, assist with returns or exchanges, support reviews, and create a personalized shopping experience, including product recommendations based on your purchase history.

  • Marketing and Advertising: We may use your personal information for marketing and promotional purposes, such as sending emails, text messages, or mail with marketing, advertising, and promotional content, and to display online advertisements for products or services based on your prior purchases, cart items, or activity on the Service.

  • Security and Fraud Prevention: We use your personal information to verify your account, provide secure payments and shopping experiences, detect and investigate potential fraud, illegal, dangerous, or malicious activity, ensure public safety, and maintain the security of our services. You are responsible for keeping your account credentials safe and should not share your username, password, or other access details.

  • Communicating with You: To provide customer support, respond to your requests, deliver efficient service, and maintain our business relationship.

  • Legal Compliance: To comply with applicable laws or respond to valid legal requests, including from law enforcement or government agencies, investigate or participate in civil proceedings, or address conduct that may violate our terms or policies.

How We Disclose Personal Information

We may disclose your personal information to third parties in certain circumstances for legitimate purposes, including:

  • To Shopify, vendors, and other third parties providing services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, shipping, and delivery).

  • To business and marketing partners for marketing services and ad delivery. For example, we may work with Shopify and third-party services to support personalized ads based on your online activity across merchants and websites. Our business and marketing partners use your information according to their own privacy statements. Depending on your location, you may have the right to opt out of such uses.

  • When you instruct, request, or otherwise consent to disclosure of specific information to third parties, such as for product shipment or via social media login features.

  • Within our affiliates or corporate group.

  • In connection with mergers, bankruptcy, or other business transactions, to comply with legal obligations, enforce our Terms or policies, or protect our Service, rights, or those of our users.

Relationship with Shopify

The Service is hosted by Shopify, which collects and processes information about your access and use of the Service to provide and improve the Service. Information you submit to the Service will be transmitted to and shared with Shopify and may be stored or processed outside your country. Shopify may also use certain enhanced features that integrate data from your interactions with our store, other merchants, and Shopify. For details on how Shopify uses personal information and your rights, please see the Shopify Privacy Policy.

Third-Party Websites and Links

The Service may provide links to third-party websites or platforms not affiliated with or controlled by us. Please review their privacy and security policies. We do not guarantee or assume responsibility for the privacy or security of such sites.

Children’s Data

The Service is not intended for children, and we do not knowingly collect personal information from minors under applicable law. Parents or guardians may contact us to request deletion of any information submitted by their child.

Information Security and Retention

No security measures are foolproof; we cannot guarantee absolute security. Information you send may not be secure in transit. Retention periods depend on factors like account maintenance, service provision, legal obligations, dispute resolution, and contract enforcement.

Your Rights and Choices

Depending on your location, you may have rights such as:

  • Access / Information: Request the personal information we hold about you.

  • Deletion: Request deletion of your personal information.

  • Correction: Request correction of inaccurate information.

  • Data Portability: Request a copy of your personal information and its transfer to a third party in certain circumstances.

  • Opt-Out / Targeted Ads: Opt-out of “sale” or “sharing” of personal information, or targeted advertising as defined by applicable law.

  • Manage Communication Preferences: Opt-out of promotional emails; non-promotional communications may still be sent.

You may exercise your rights via the Service or contact us at the details below. Shopify may assist in exercising rights related to data processed on the platform.

Complaints

If you have concerns about our handling of personal information, you may contact us or, depending on your jurisdiction, file a complaint with a relevant data protection authority.

International Transfers

We may transfer, store, and process personal information outside your country. For transfers outside the EEA or UK, recognized transfer mechanisms (e.g., EU Standard Contractual Clauses) will be used where required.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this website with a revised “Last Updated” date.

Contact Information

If you have questions about our privacy practices or wish to exercise your rights, please contact us via: